Smile for service in low-touch economy
Tuesday, 11 August 2020
Today, a photograph of a smiling customer has replaced a signature as proof of execution. COVID-19 has driven a low-touch – or even a no-touch – environment in which even providing a digital signature can be regarded as a risky activity.
Unlike many office workers, service technicians aren’t able to work remotely, the very nature of their job requires them to go to customers and repair whatever needs repairing, which means that companies with service engineers have had to come up with new and safer ways for them to do their job.
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